Privacy Policy

This privacy statement ("Privacy Statement") applies to you as a user of our Delivery and Pick up-related services through Alianza Food at, at Alianza Food Mobile application, and all other websites, mobile applications, and services (collectively, the "Services") provided by Alianza Food. This Privacy Statement describes our practices in handling the information you provide to us and collecting about you as our Services user. This Privacy Statement applies to all users of our Services. It does not apply to our employees or independent contractors, including drivers or our delivery-related services providers. Your use of our Services indicates your AgreementAgreement with and consent to our practices described in this Privacy Statement.

If you do not consent to or agree with this Privacy Statement, please do not use any of our Services or participate in any of the features or activities relating to the Services.

To prevent unauthorized access or disclosure, we have placed suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. But remember that no transmission method over the Internet or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
To enhance your online safety and keep your personal information safe, follow these recommendations:

1. Please do not reveal your password to anyone and keep it protected at all times.

2. Change your password periodically 

3. Create passwords that are at least eight characters in length and a combination of lower case and capitalized letters, numbers, and symbols. 

If you believe there is a problem with your account, please contact us. 

How we use cookies
Cookies make the interaction between users and websites faster and easier. Alianza Food collects technical information associated with your activity on our Site. It may include information related to your browser and operating system, IP address (the Internet address of your computer), unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer our Services. We collect information to understand customer traffic patterns and Site usage better. This may include the webpage that you were visiting before accessing our Site or mobile application, the pages or features of our Site or mobile application that you browsed to inform us which part of our Site, App, and Services you visit and how much time you spend there. This information is used to analyze and improve our Site and provide our customers with a better user experience. We collect information about your preferences to make your use of the Site more productive through cookies.

Personal information
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional material from us and communicate with you. To help provide you with high-quality Delivery, we share your Personal Information, location, and order details with the Drivers who complete your requested deliveries. We may share information with Merchants to facilitate deliveries, such as your name and order information related to your orders with Alianza Food merchants.

We collect profile information associated with your user Alianza Food account. This includes information such as name, email address, delivery address, and phone number. When you place an order through our application or website, we collect information related to that order. This may include items purchased, special instructions, date and time of order, and payment information. Alianza Food or its payments processor will process all payments.

Your Rights

We provide our users with the ability to access and delete Personal Information. To exercise these rights, you must log in to your account to confirm your identity, which helps us ensure that Personal Information is only made accessible to appropriate parties. We may save Personal Information when permitted by applicable law, including, without limitation, when the information is needed for a legal purpose.

Usage Restrictions. You may not use, copy, modify or transfer the Platform or any component of the Platform, in whole or in part. You may not reverse engineer, disassemble, decompile, or translate the Platform, attempt to derive the source code of any software comprising the Platform, create any derivative work from the Platform, or authorize any third party to do any of the foregoing. Any attempt to transfer any of the rights, duties, or obligations under this Agreement is void. You may not rent, lease, loan, resell for profit, or distribute the Platform, or any part thereof, nor may you provide access to the Platform for third parties in the nature of a service bureau or application services provider. You may not use the Platform except in accordance with applicable laws and regulations.

Ownership of Intellectual Property Rights. The App is licensed to you, not sold, and you are only permitted to use the Site for the sole purpose of submitting Delivery or pick up Orders. You acknowledge that Alianza Food and its licensors own and retain all proprietary rights in the Platform (including all Upgrades thereto). The Platform includes copyrighted material, trademarks, and other proprietary information ("Intellectual Property") of Alianza Food and its licensors. There are no implied licenses under this Agreement, and all rights not expressly granted are hereby reserved. You agree that any questions, comments, or suggestions (collectively, "Feedback") that you send to us shall become the sole property of Alianza Food. You further agree that Alianza Food shall be free to use and exploit in any manner any ideas, concepts, know-how, methods, or techniques contained in such Feedback for any purpose without your consent and without payment of any consideration to you; you hereby assign all rights, title, and interest in such Feedback to Alianza Food.